• Availability

Please note that we process your order within the scope of our available stocks.

In case one of our products is not available in our stock, we undertake to contact you by email or phone within 2 working days from the date of the order informing you of the deadline within which the product can be delivered to you.

In addition, product availability is indicative and non-binding.

  • Return

Right of unjustified withdrawal (Replacement or Cancellation of order)

You may, within fourteen (14) calendar days from the day you received the product yourself or a third person indicated by you, other than the carrier, withdraw unjustifiably from your order for any reason. In case of an order consisting of several products delivered at your choice in parts, the above deadline for unjustified cancellation starts from the day on which you received the last product of the above order.

Only the return of products in excellent condition in their original packaging will be accepted , i.e. without tampering with their packaging and confirming that the special markings of the product have not been removed.

The refund may mean either a refund of the entire amount of the order, or replacement with other products of choice from the E–shop our (refunds or replacements will be made within days of the date receipt of the products and after confirmation by our company the excellent condition of the products ).

Please note that the shipping costs fall to the customer and the cost is equal to that of sending the order when sending the product through ACS COURIER. In case you choose Other transport companies, we cannot provide any guarantee for the delivery times of the products you return to us and the return amount will be charged directly by you from the shipping companies. After receiving the product, we will immediately process your request and inform you by e-mail on how to process it (the product is shipped under the responsibility of the customer). And In both cases of dispatch the parcel must include all documents and packages originally present at the delivery of the order.

If you choose a carrier, we advise you to return the product as a registered parcel and possibly choose a declared value shipment that represents the cost of the products you are shipping.

This is necessary in case of theft or loss from transport services.
In case of choice of transport by you, the return is made under the responsibility of the Customer.

Any product that is damaged, or whose packaging is damaged, will not receive compensation.

  • Damaged goods

We are responsible for any damage caused to the merchandise from the time it is shipped until you receive it.

Therefore, if upon receipt of the goods you ordered you find that they are defective or do not work as they should, You are entitled to request their repair or replacement, or when this is not possible, you can request a discount or refund if the damage of the product is proven after an inspection we will carry out.

Please note that shipping costs fall under our E-shop upon return of the product (the product is sent under the responsibility of the customer in case of return by transport of his choice)) and the parcel must include all documents and packages that were originally in the delivery of the order.

In any case of return you must inform us either by email at [email protected]

or by phone at 2105785928

.

  • Late delivery of the order

If you do not immediately receive the goods you purchased, or if you have requested their delivery to the place you stated when ordering, delivery must be made within the agreed date.

If you do not receive the products within 30 days, or within the agreed deadline, you must remind us by email at [email protected]

or by phone at 2105785928

and give us a reasonable additional period to deliver them to you.

If we do not deliver the merchandise even within the new deadline, you have the right to terminate your contract and get your money back as soon as possible. There is no need to give an additional deadline if there is a refusal to deliver the products or if the delivery time is decisive and has been marked from the beginning of your order.

  • Incorrect order

You may, within fourteen (14) calendar days from the day you received the incorrect order yourself or a third person indicated by you, other than the carrier, request their free replacement with the products of your order. In case of an order consisting of several products delivered at your choice in parts, the above deadline starts from the day on which you received the last product of the above order.

Please note that transport costs fall under the e-Shop our when returning the wrong order and resending the correct one (the product is sent under the responsibility of the customer in case of return by transport of his choice) and at parcel must include all documents and packages originally present at the delivery of the order.

  • Refund

We refund you within 14 days of receiving your cancellation request. However, we may delay refunding you if we do not receive the products or proof of return. The money refunded will include the shipping costs you paid when you made your purchase.